How can we help?

Tap Where is my order? at the top of this page. Enter your order number and the email you used at checkout and the status appears right there, no login needed. If you are signed in, your recent orders show straight away.

Your shipping confirmation email carries the courier tracking link as well.

West Malaysia: 2 to 3 working days. East Malaysia (Sabah, Sarawak and Labuan): 3 to 7 working days.

These are estimates. Sales, peak periods and public holidays can add a day or two, and once the courier has your parcel the timing is in their hands.

RM6 to West Malaysia, free on orders over RM30. RM15 to East Malaysia (Sabah, Sarawak and Labuan), free over RM50. Whatever applies shows at checkout before you pay.

Message us as soon as you can with your order number, through the contact page or the chat. If your parcel has not been packed yet, we will do our best to change or cancel it.

Once it has shipped it cannot be changed, but you can still return it unopened within 7 days of delivery.

Sorry about that. Within 7 days of delivery, send your order number and photos of what arrived to support@stikbrand.com, or through the contact page.

We will send a replacement or put the amount back on your original payment method, and we cover the return cost.

Yes, within 7 days of delivery, as long as the product is unopened and still sealed. Opened products cannot be returned, for hygiene reasons.

Email support@stikbrand.com with your order number and the reason, and we will guide you through it. Return postage is paid by you, unless the item arrived damaged, wrong or missing.

There are no direct exchanges. Return the unopened product within 7 days of delivery and place a new order for the one you want.

Once we receive your return and check it, we confirm by email. The amount then goes back to your original payment method within 10 business days, and your bank or card issuer may take a little longer to show it.

If more than 15 business days pass after our confirmation, email support@stikbrand.com.

Opened products, for hygiene reasons, and orders paid with a gift card. Items that arrived damaged, wrong or missing are always covered.

1. Cleanse and dry the skin. No toner, serum or moisturiser on the bump itself.
2. Peel a patch off the sheet and press the sticky side onto the pimple.
3. Hold for 5 seconds so the edges sit snug.
4. Leave it on for 6 to 8 hours, or overnight, until the patch turns opaque.

Patch first, right after cleansing and patting your skin dry. A clean, product-free surface lets the patch grip and get to work. Serums or creams underneath can make it slide or sting, so finish the rest of your routine around it.

When you peel it off, look for a white or cloudy spot on the patch. That is the oil, fluid and debris the hydrocolloid drew out of the pimple overnight. A flatter, calmer bump is the other sign.

No. Once a patch has done its job it is no longer sterile and can pass oil and bacteria back to your skin. MicroForce patches also dissolve on contact, so they are single-use by design. Use a fresh patch each time.

Cleanse, pat dry, and follow with soothing or hydrating products (toner, serum, moisturiser, SPF). Skip harsh scrubs or peels on that spot for 24 hours.

Yes. Dab a thin layer of concealer or foundation over it and let it set. Dab, no rubbing.

The patch finder picks by what your spot is doing. In short: a pimple that has surfaced wants a hydrocolloid dot, a bump you can feel forming under the skin wants MicroForce for Early Acne, and a dark mark left behind wants MicroForce for Dark Spots.

A moisture-absorbing dressing material that draws out fluid (oil, pus and debris) while sealing the spot from fingers, dirt and bacteria. That sealed, slightly moist environment helps a pimple flatten faster.

Yes. They are fragrance-free, alcohol-free, and balanced for sensitive, oily, combination and normal skin.

The formula uses low-level actives generally considered pregnancy-safe, but every pregnancy is different. When in doubt, show the ingredient list to your healthcare provider.

Yes. The hydrocolloid patches are gentle enough for tweens and teens aged 12 and up. For anyone under 16, keep wear time to about 6 hours before swapping to a fresh patch, and try a short patch test first if the skin is very sensitive.

Remove the patch, rinse the area with a mild cleanser and cool water, and stop using it. If redness or itching persists, see a dermatologist.

Yes. No animal testing and no animal-derived ingredients.

One smart step instead of a ten-step routine. Each patch pairs clean, no-nonsense ingredients with hydrocolloid or MicroForce microneedle tech, so you stick it on, get on with life, and see the result in the morning.

No password to remember. Open your account, enter your email, and we send a one-time code to sign you in.

Every order earns points, and so do joining, reviews and a few other things. See your balance and spend it in the Rewards panel at the bottom of any page, or under STIK Insiders in your account. The full programme is on the STIK Insiders page.

Open Subscriptions in your account to skip a delivery, change the date, pause it or cancel.

Yes. Codes work on both one-time and subscription orders.

On a subscription your code applies to the first delivery only. Every refill after that is billed at your Subscribe & Save price.

One code per order, and codes cannot be combined with each other.